IDCC - Intitute of Customer Contact


IDCC is the ABILWAYS group subsidiary specialising in Client Relationship careers, with the aim to enhance and promote their recognition. Its range covers both managers and all collaborators in customer relations:

  • Training paths that provide all the skills required to carry out a job or to enter a new position.
  • Training solutions that cover all aspects of the customer relationship:

    • Careers in Customer Relationship Centers: telephone advisers, telemarketing, team leaders, supervisors, animators, internal trainers...
    • Careers in Sales: Sales, customer advisors, commercial secretaries, sales managers
    • Careers in Telephone Reception: secretaries, assistants, managers, customer advisors, hot-liners, technicians...
  • Training to improve interpersonal and behavioral skills
  • Coaching and support services are also offered which enable action and progress plans to be implemented.

Consult IDCC website


See the full IDCC range

IDCC Catalogue
Consult IDCC website

Contacts for

Tel: +33 (0)1 55 25 29 55

Tel: +33 (0)1 55 25 29 55